Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos not on GamStop for readers in the UK, so most messages are about our reviews, our facts or our method.

Before you write: what we are and are not

We are an independent comparison site. We are not a casino, we do not hold player accounts, and we cannot see your balance, verification status or payment history with any operator. Our reviews cover brands such as Betmica, Kikibet and Betninja, but we do not run them.

The site may earn commission when readers use some links to operators. Commission does not decide where a casino is ranked, and we will not change a review in return for payment.

What you can contact us about

• Corrections: a bonus, wagering figure, payment method or licence detail that looks out of date or wrong. Tell us which page, what you saw and, if you can, where you checked it.
• Questions about a guide: for example how wagering requirements, game contribution, withdrawal limits or identity checks are explained.
• Feedback and topic suggestions: things you wished a page covered, such as payment fees, currency conversion or how complaints procedures work.
• Business and editorial enquiries: if you represent an operator, software provider or support organisation, introduce yourself and say what you have in mind.

What we cannot help with

If your question is about a specific account, please go to the casino itself. We cannot do any of the following:

• Release, speed up or reverse a withdrawal, or negotiate on your behalf.
• Reopen a closed account or lift a restriction.
• Remove you from GAMSTOP or shorten a self-exclusion period.
• Give legal or financial advice.

For a dispute, start with the operator's customer support, keep screenshots and dates, and follow its formal complaints procedure. If it is unresolved, check which dispute body or regulator the operator names in its terms. Overseas-licensed sites may offer less recourse than UK-licensed ones, which is one reason we say to read the terms first.

How to send a useful message

1. Name the page or casino you are asking about.
2. Say what you want to change or understand.
3. Include the date you saw the information, as offers change often. Our facts on this site were last checked on 1 October 2026 unless a page says otherwise.
4. Add a link or screenshot of the terms, if you have one.
5. Leave out passwords, full card numbers and identity documents. We never need them.

Use the contact details shown in the site footer or the contact option your browser offers for this page. We read messages from real people, but we cannot promise a reply time, and we will not reply to requests that fall outside what we can do.

How we handle corrections

When you flag a problem, we compare it with the operator's current published terms and with regulator or licensing information where it applies. If you are right, we update the page. If a fact is unclear, we say so rather than guess. Casino advertising, such as a headline bonus, is not the same as confirmed terms, and we try to keep the two apart. You can read how we select and review sites in our guide to trusted non GamStop casinos.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. GAMSTOP lets people in Great Britain self-exclude from UK-licensed sites, and tools such as deposit limits and gambling blocking software can add protection. Sites not on GamStop sit outside that scheme, so if you have excluded yourself, think carefully before using them. Gambling is for adults aged 18 and over, should never be treated as income, and cannot solve money problems.

A simple way to choose where to go

Thank you for reading, and for helping keep Non Gamstop Casinos accurate.